At Raznor.com, your satisfaction is our priority. If for any reason you are not fully happy with your purchase, we’ve outlined our simple and transparent return and refund policy below.

1. Returns

  • You have 14 calendar days from the date of delivery to request a return.
  • Items must be:
    • In their original condition, unused and undamaged.
    • In the original packaging.
  • To initiate a return, please contact us at info@raznor.com with your order number and details of the item you wish to return.

⚠️ Important: Custom-made or personalized 3D prints cannot be returned unless they arrive damaged or defective.

2. Refunds

  • Once your returned item is received and inspected, we will notify you by email.
  • If approved, your refund will be processed to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or wrong item).

3. Exchanges

  • We replace items only if they are defective or damaged upon arrival.
  • If you need an exchange, send us an email at info@raznor.com with photos of the product and packaging.

4. Damaged or Defective Products

  • If your item arrives damaged or defective, please contact us within 7 days of delivery.
  • Provide clear photos of the product and packaging so we can assist you quickly.
  • In these cases, you are entitled to a full refund or free replacement.

5. Shipping Returns

  • Customers are responsible for paying shipping costs for returns (except in cases of defective or incorrect items).
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our support team:
📧 info@raznor.com

We’ll respond within 24 business hours.